5/14/2008 6:54:00 AM
BBC 13 May
Students from a range of universities are claiming they are being pressed to make falsely enthusiastic responses to an official satisfaction survey. Staff at Kingston University were recorded telling students to falsify their ratings in the government-backed annual National Student Survey. In response, hundreds of students have e-mailed the BBC News website claiming this is a more widespread problem. The higher education funding council says the survey is not invalidated. The National Student Survey, set up by the funding council (Hefce), provides a league table of student satisfaction - which is intended to be useful for young people choosing a university. Endorsed by the government and funded by the taxpayer, it is part of the process of quality assurance in higher education. But an audio recording made at Kingston University revealed that staff were instructing students how to respond to the survey - and using it as a way of promoting a positive image rather than an honest assessment. BBC
FE/HE/ Skills
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